The Public Service Workshops Program (PSWP) is a statewide professional development program designed to meet the professional development needs of New York State employees who are represented by PEF as well as those who are Management/Confidential (M/C). PSWP utilizes private and public colleges and universities, professional associations, consultants, and for-profit companies to develop and deliver workshops. PWSP workshops help maintain and increase the professional competencies of employees and enhance preparation for employees’ promotional opportunities.
Please note: Space is limited. If you are interested, don’t wait to register. If an enrolled participant is unable to attend the workshop it is requested they reach out to PSWPRegistration@albany.edu immediately or no later than three days prior to the delivery date to allow a person on the waitlist a chance to attend. If you are waitlisted, you will receive advance notice if another delivery of the same topic is scheduled for your region.
For more information, read these Frequently Asked Questions. We will update this page as new workshops are added.
Investigation Documentation for DOL: Reports that Hold Up
In this two-session (3 hours per session) virtual workshop for inspectors and investigators, participants will learn the importance of creating reliable and credible documentation that can be used when testifying in court. Participants will also learn the elements of effective investigation documentation, best organizational flow, and items that should be included in an investigation report. DOL example documents will be utilized in the activities.When: December 16 and 17, 9:00 a.m. – 12:00 p.m.
Where: Virtual
Register: PSWP_6705 or Click here to register (NY.gov sign-in required)
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Project Management Fundamentals (w/PDUs)
This two-session virtual workshop will provide an overview of project management utilizing the Project Management Institute (PMI) framework for those with limited knowledge or experience in project management methodologies. The workshop will include fundamentals of defining and getting buy-in for a project, setting project goals, creating a statement of work, project risks, planning project tasks, executing the project, and closing the project. Optional assignment may be given between sessions to enhance learning. Upon completion of this workshop, 7 Professional Development Units (PDU) will be awarded.
When: January 7 and 8, 2026, 9:00 a.m. – 12:45 p.m.
Where: Virtual, WebEx.
Register: PSWP_6712 or Click here to register (NY.gov sign-in required)
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Investigation Documentation: Reports that Hold Up for DPS
In this two-session (three hours per session) virtual workshop for inspectors and investigators, participants will learn the importance of creating reliable and credible documentation that can be used when testifying in court. Participants will also learn the elements of effective investigation documentation, best organizational flow, and items that should be included in an investigation report. DPS example documents will be utilized in the activities.
When: January 13 and 14, 2026 – 9:00 a.m. – 12:00 p.m.
Where: Virtual.
Register: PSWP_6718 or Click here to register (NY.gov sign-in required)
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Project Management Fundamentals (w/PDUs)
This two-session virtual workshop will provide an overview of project management utilizing the Project Management Institute (PMI) framework for those with limited knowledge or experience in project management methodologies. The workshop will include fundamentals of defining and getting buy-in for a project, setting project goals, creating a statement of work, project risks, planning project tasks, executing the project, and closing the project. Optional assignment may be given between sessions to enhance learning. Upon completion of this workshop, 7 Professional Development Units (PDU) will be awarded.
When: February 4 and 5, 2026, 9:00 a.m. – 12:45 p.m.
Where: Virtual, WebEx.
Register: PSWP_6763 or Click here to register (NY.gov sign-in required)
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Project Management Intermediate (w/PDUs)
This two-session virtual workshop is intended for participants who have already learned the fundamentals of project management and are now ready to explore further best practices utilizing the Project Management Institute (PMI) framework and an organizational Project Life Cycle (PLC) methodology. Participants should have either taken the Project Management Fundamentals workshop or have commensurate Project Management fundamentals experience. A brief review of the Originating, Initiating, and Planning phases of Project Management is included at the start of the workshop. Optional assignment may be given between sessions to enhance learning. Upon completion of this workshop, 7 Professional Development Units (PDU) will be awarded.
When: February 18 and 19, 2026, 9:00 a.m. – 12:45 p.m.
Where: Virtual, WebEx.
Register: PSWP_6764 or Click here to register (NY.gov sign-in required)
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Principle of Investigative Techniques
This four-session (3 hours per session) virtual workshop provides employees with an introduction to the investigation process for purposes of fact-finding and information gathering in regard to compliance, violations, fraud, and abuse. The course covers four main topics: investigative interviewing, note taking, preparing investigative reports, and testifying. The course examines techniques for interviewing various subjects including: complainants, witnesses, victims, and employees. Additionally, participants will learn how to prepare for and conduct investigative interviews, strategies for detecting deception, when and how to take notes, how to prepare investigation reports using interview notes, and how to present testimony based on the investigation process. The workshop relies on interaction between the instructor and participants with case studies and practical exercises.
When: February 24 and 25, and March 3 and 4, 2026, 9:00 a.m. – 12:00 p.m.
Where: Virtual, Zoom.
Register: PSWP_6760 or Click here to register (NY.gov sign-in required)
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Principle of Investigative Techniques
This four-session (3 hours per session) virtual workshop provides employees with an introduction to the investigation process for purposes of fact-finding and information gathering in regard to compliance, violations, fraud, and abuse. The course covers four main topics: investigative interviewing, note taking, preparing investigative reports, and testifying. The course examines techniques for interviewing various subjects including: complainants, witnesses, victims, and employees. Additionally, participants will learn how to prepare for and conduct investigative interviews, strategies for detecting deception, when and how to take notes, how to prepare investigation reports using interview notes, and how to present testimony based on the investigation process. The workshop relies on interaction between the instructor and participants with case studies and practical exercises.
When: March 17, 18, 24, and 25, 9:00 a.m. – 12:00 p.m.
Where: Virtual, Zoom.
Register: PSWP_6761 or Click here to register (NY.gov sign-in required)
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Online Continuing Legal Education Workshops from NACLE
NACLE online workshops, which can be completed at your convenience, are for PEF and M/C attorneys who are interested in earning CLE credits. Hundreds of titles are available for registered participants to choose from. To ensure you see the full list of currently available courses, you may need to clear your cookie/cache history before you click this link: https://www.pswp.info/docs/naclepswpcourses.pdf.
Examples of available courses include: Ethics of Social Media: What Attorneys Need to Know (1.5 CLE Ethics Credits), Bias in the Legal Profession (1 CLE Diversity Credit), and Navigating Elder Law: Understanding Medicaid Eligibility (2 CLE General Credits).
Affidavits are made available directly from NACLE upon request for credit and completion of the course. Upon completion of enrollment, participants will be provided with an instructional document and an email including course instructions and account details.
Dates available: January 1 – December 31, 2025
Time: Anytime
Location: Online
Foundations of Leadership Certificate Program
To earn the certificate, learners must complete the online course Introduction to Foundations of Leadership and these five PSWP workshops: Adapting to Change, Decision Making & Critical Thinking, Effective Communication Techniques, Managing Multiple Priorities, and Workplace Conflict Resolution.
Introduction to Foundations of Leadership (Online)
This online self-paced course introduces participants to fundamental leadership concepts including the differences between leading and managing, communication skills, critical thinking, and more. This course is required for the Foundations of Leadership Certificate.
Course Format: Online, self-paced
Course Length: Approximately one hour to complete
Five Required Courses
Course Format: Live, instructor-led webinar or live classroom
Course Length: One full day/6 contact hours (virtual is two half-days over consecutive days)
Recommended Sequence: Complete Introduction to Foundations of Leadership first, then complete the other five required courses in any order. For those who completed one or more of the other required courses before completing the online introductory course, PSWP will issue the certificate when all six courses are completed.
Certificate: To receive your certificate, please wait until you have completed Introduction to Foundations of Leadership (Online) and the five required workshops. Once you have completed all six courses, email pswpregistration@albany.edu with your N number and copies of all six course completion certificates.
To learn more, click here https://www.pswp.info/certificate.cfm.