Dear PEF Members:

If you are a Liberty Mutual homeowners or automobile insurance customer and you live in a region near the historic blizzard, such as the Buffalo and its surrounding areas, below you will find the Liberty Mutual contact numbers that you may need during this trying time.

Please follow the instructions below, or contact the PEF Membership Benefits Program as early as 9 a.m., Tuesday, December 27, at (518) 785-1900, ext. 243.

Liberty Mutual Information of Value

What’s the best way to get customer support at Liberty Mutual?
A: The easiest — and fastest — way to get answers to your customer support questions is by logging in online. Use Liberty Mutual’s customer portal to view and manage your policy, make payments, and get answers to your most frequently asked questions.

Log in

But if you need to get in touch with a customer service representative, you can connect with a representative using the methods below:

Send Liberty Mutual a text:
Text a Liberty Mutual representative with your questions at any time by sending a message to 80361. Standard messaging rates apply.

Connect with Liberty Mutual via social media:
Tweet Liberty Mutual @AskLiberty
Message Liberty Mutual on Facebook: Liberty Mutual

Contact Liberty Mutual by phone:
Dial customer service: (800) 290-8711

Call Roadside Assistance*
(800) 426-9898
*Additional charges apply if your policy does not include the Towing and Labor coverage

Contact the Liberty Mutual Claims Center:
We know this is a stressful time for you. But this is why you have insurance, and why Liberty Mutual has made the online filing process as fast and simple for you as possible. They will walk you through each step, and it typically takes less than 10 minutes to complete.
File a claim
Track a claim

Download our mobile app – it’s the easiest way to manage your policy:
Use the QR code below to download the Liberty Mutual mobile app.
Turn on the camera on your smartphone, then hold it up to the respective QR code below to download.

  • Download on the left for iOS
  • Download on the right for Android

Liberty Mutual QR Codes