Understanding the Organizing and Servicing Models

Servicing Model
Members expect service
Union staff provide the service
“Paid for” service includes:

• Negotiating and enforcing contracts
• Handling personal grievances and disputes

"More reactive unionism"

Organizing Model
Members see themselves as the Union
Staff and officials lead by educating and mobilizing the rank and file membership
Staff and members:

• Set goals and strategy together
• Take collective action to solve problems

"More proactive unionism"