Understanding the Organizing and Servicing Models
Members expect service
Union staff provide the service
“Paid for” service includes:
- Negotiating and enforcing contracts
- Handling personal grievances and disputes
"More reactive unionism"
Members see themselves as the Union
Staff and officials lead by educating and mobilizing the rank and file membership
Staff and members:
- Set goals and strategy together
- Take collective action to solve problems
"More proactive unionism"